Clients like working with us because we are consistent in our approach. There are several things that we consistently bring to client engagement including Service Delivery Process, Service Delivery Innovation, The Case For Enterprise Performance Optimization (EPO) and Management Operating System (MOS).Learn More
Competency requires a sufficient amount of skill and knowledge expanded by a variety of experience. Certitude Group consultants have career experience in numerous industries including:
It’s true! But… experience in our teams helps unlock the potential of our client’s team. We have likely “seen it” before and our consultants know what works. Application of experiential learning allows us to work efficiently with clients to understand and address their business performance issues.
Going back several decades to before we started Certitude Group, our consulting teams have delivered a large number of projects over the years. Our intent here is to provide a representative sample of the industries and project topics. If you don’t see what you’re looking for drop us a note and we will respond. Chances are very good that we have experience and a point of view on whatever issues you are currently facing in your business.
Our business is all about helping great clients become better and best performers. Financial performance improvement is key but at the end of the day our clients define how they want to measure their progress. We have a great business and wish to be known only by the high quality of our work. Clients like working with us because we are consistent in our approach. There are several things that we consistently bring to client engagement:
Our teams work shoulder to shoulder with your people to ensure timely execution and benefit realization.
We start each engagement with a comparative review of your processes with our database of common business processes and benchmarks
Aligning your processes to profitable business is not a "bet the farm" proposition. We assess your process "as-is" and recommend improvements to enhance profits.
Some consultancies do it to you, we prefer to do it with you. We've found this approach makes your improvements far more acceptable and sustainable.
The value of improvements exceeds your investment in our services, typically within 6 months after the start of implementation.
Out unique approach to metrics and reporting that track project and business progress toward goals during and after our involvement.
Our approach has two key dimensions. At a project level the approach is highly structured within our Joint Delivery Model down to the activity, deliverable, and timing. Yet every project is somewhat different because every situation is different and what we specifically do is highly situational and customized to our client’s environment.
Certitude delivers value to our clients through a proven and disciplined process comprised of activities, milestones, and metrics. We execute a “shared cost” Phase 1 Assessment & Design (A&D) project in the first few weeks of engagement. There are a number of objectives for this work:
From the A&D result we will propose the path forward and attach a financial value to realization of benefits. At this point we stop if there is no compelling business case to continue. Otherwise we begin to prepare for implementation of recommendations and delivery of the business case. Every project is different, if for no other reason than each business situation is unique. Our implementation projects are customized to ensure success in client environment. The following graphic depicts high-level activities commonly seen in both the A&D and Implementation phases.
In addition to helping our clients improve their business performance we focus much of our innovation on improvements in our service delivery model. Most consultancies utilize a three step process that includes client acquisition, business analysis, and then implementation of improvements. We have a quick and smart way to look at most any business: modeling net profitability by transaction.
Value Modeling is a building block of the Enterprise Performance Optimization approach. We call this “Value Modeling” because the model make identification of value creation and destruction in the business pretty straightforward. The model can be built either before or during our initial Assessment & Design and can ultimately be utilized during and after implementation as one of the underlying databases in the Management Operating System that we leave with our clients as a sustaining improvement tool.
We still find many manufacturing businesses that struggle with many of the “usual suspects”:
While many of these issues occur due to lack of complete functional integration with business processes, we have also seen most of our clients struggle with “trying to do too much with too little”. Why? Because they are honestly trying to do the right things, utilize best practices, or optimize the operation.
Manufacturing best practices are well documented, so why do we keep seeing these issues? We asked ourselves that and the best answer we had was because they do not utilize the proper analytics. To be sure, most any operation could use a good shot of discipline and reinforcement as to good practices. But what if executives understood the bottom line profitability of every single product they produced?
Well, they probably would find that their pricing scheme needed some adjustments, they might ask why they make certain products, they might be surprised that their product and customer base follow Pareto rules where only 5% of Customers and Products generate 150% of their profits while the rest eat away at that bringing it down to the 100% that gets reported.
The EPO findings can be so disruptive to the status quo that some clients look nothing like they did before we started with them.Ultimately the difference is in reduction of business complexity.The business focuses on activities, products, and customer that provide healthy profits.While not every unprofitable transaction is removed, at least these are understood for what they are with some intangible importance to the overall business.
We highly recommend this approach to all of our clients.
The MOS is the reporting and decision making vehicle that we leave with each client to support sustainable continuous improvement. Although we encourage our clients to take this tool set into the Information Systems environment it is not software. The MOS is a collection of tools and management processes that provide the basis for business performance review and formulation of corrective actions.